Mia is a strategic operations and customer experience leader with over eight years in legal technology. She began her career in the sector as a frontline Customer Support Agent at a legal technology company, advancing into leadership roles and ultimately serving as Manager of Customer Care at a global legal software provider.
In this role, she oversaw a portfolio of legal tech products, including contract analysis, transaction management, document creation, and legal research tools. Mia led operational transformations, developed customer experience strategies, managed workforce planning, ensured quality assurance, and created scalable global 24/7 support models.
A committed advocate for veterans and diversity in the workplace, Mia draws on her own experiences to foster inclusive, people-first cultures. She brings operational rigor, strategic thinking, and a human-centered leadership approach to every role, prioritizing exceptional customer experiences, organizational resilience, and scalable systems.
Prior to legal technology, Mia spent twenty years as an Emergency Room Nurse & Team Leader in Toronto. She also served in the Canadian Armed Forces as a Trauma Nurse, retiring as a captain in 2014, with deployments in the former Yugoslavia, Romania, Sudan, and Afghanistan, experiences that reinforce her focus on readiness, discipline, and team development.